Returns

Contact our Customer Service department at: customer.service@labcandles.com

All of our candles go through a thorough QC and inspection process prior to shipping to ensure the best quality product. Please inspect your candles carefully before use. We will replace any broken items if there are damages that occurred during shipping. Photos of broken items will be required.

Purchases made on www.labcandles.com may be returned by the customer for any reason within 30 days of shipment if the product is unused, and in new and original condition.

Any products received broken must be emailed to: customer.service@labcandles.com. Please include a photo of the breakage prior to safely discarding the candle, to be eligible for a refund.

LAB Candles does not cover return shipping costs or services. Refunds will be issued in the same form as the original payment within five business days of receiving the returned product.

RETURN SHIPPING ADDRESS:
LAB Candles Web Warehouse
10220 Fourth St.
Rancho Cucamonga, CA 91730

Please include your name, address, labcandles.com order number, email address and a note indicating the product(s) you are returning and the reason for your return.