Care Tips

Candle Care:

  • Burn candle within sight
  • Keep out of the reach of children and pets
  • Never burn a candle on or near anything that can catch fire
  • Remove all packaging before burning
  • Place on temperature safe surface
  • Keep away from drafts. Keep wax pool free of debris
  • To avoid overheating and sooting, keep wick centered and trimmed to ¼’’ at all times
  • Do not burn more than 4 hours at a time
  • Discontinue use when ¼’’ of wax remains

 

Fragrance performance:

If your candle is not releasing a strong fragrance:

  • Move your candle to another location to avoid drafts from vents or fans
  • Single wick candles are meant to be used in smaller rooms to enhance fragrance performance. Double or triple wick candles work best in larger rooms.

 

Soot issues:

 If you are experiencing excess soot from your candle:

  • Make sure to trim your wicks and keep them trimmed regularly
  • If you are still experiencing excess sooting, please trim your wick to 1/8’’
  • Please ensure that your candle is not being burned near a vent or fan.
  • Make sure you are not burning your candle longer than the recommended time of 3-4 hours.

*If you are experiencing excess soot and these suggestions are not working, discontinue use and contact us. 

 

Cracked candle:

To avoid a crack in your candle:

  • Make sure your wicks are trimmed to ¼’’
  • Make sure your wicks are centered
  • Do not exceed the recommended burn time of 3-4 hours
  • Avoid drafts as they can cause wicks to veer off center, which can lead to glass overheating

*Discontinue use if wick clips are exposed or if there is only ¼’’ of wax left in your candle vessel.

 

Tunneling:

Tunneling is more apparent in the initial burn of the candle. Please burn your candle 2-3 times and make sure each burn time is in increments of 3-4 hours to allow wax to pool around the edges of the candle.

If tunneling is still apparent, proceed to burn in 3-4 increments until candle self-corrects.

 

Wick issues or self-extinguishing flame:

 If flame is self-extinguishing, please wait until wick is cool then loosen the wick fibers by twisting the wick with your fingers and relight.